Privacy Policy

1. Identity of the Personal Information Controller

manilacasino, operating the website at manilacasino.club, is the Personal Information Controller (PIC) as defined under Republic Act No. 10173 (Data Privacy Act of 2012) with respect to the personal data of users of the manilacasino Platform. When this Policy refers to "manilacasino," "we," "us," or "our," it refers to the entity operating manilacasino.club and responsible for the processing of your personal data as described herein.

Our designated Data Protection Officer (DPO) can be reached at: [email protected]

2. Personal Data We Collect

manilacasino collects personal data through multiple channels. The categories of data collected and the context in which each is gathered are set out below.

manilacasino does not collect sensitive personal information (as defined under R.A. 10173) unless expressly required for legal compliance and disclosed at the time of collection.

3. How manilacasino Uses Your Personal Data

manilacasino processes your personal data for the following purposes:

1. Account Management. To create, maintain, and manage your manilacasino account, including processing your login credentials, updating account information, and enabling account security features.
2. Identity Verification (KYC). To verify your identity and age (21+) in compliance with PAGCOR regulations and anti-money laundering requirements under Republic Act No. 9160 (Anti-Money Laundering Act), as amended.
3. Payment Processing. To process deposits and withdrawals via your chosen payment method (GCash, PayMaya, BDO, BPI, etc.), reconcile transactions, and maintain accurate financial records.
4. Service Delivery. To provide access to games, process bets and payouts, credit bonuses, and deliver the full range of manilacasino services you have subscribed to.
5. Fraud Prevention & Security. To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and other prohibited conduct on the Platform.
6. Legal & Regulatory Compliance. To comply with obligations under Philippine law, PAGCOR licensing requirements, the Anti-Money Laundering Act, the Data Privacy Act, and other applicable legislation — including the preparation of mandatory reports to regulatory bodies.
7. Responsible Gaming. To monitor account activity for signs of problem gambling and to administer self-exclusion requests, deposit limits, and other player-protection tools as described in our Responsible Gaming page.
8. Customer Support. To respond to your enquiries, resolve complaints, and maintain support ticket records.
9. Platform Improvement. To analyze aggregated, anonymized usage patterns in order to improve the Platform's performance, user experience, and game offering. This analysis does not involve profiling individual users for targeted marketing.
10. Communications. To send you transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have provided consent, promotional communications about manilacasino offers and game releases.

4. Legal Bases for Processing

manilacasino processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:

• Contractual Necessity. Processing is necessary to perform the contract between you and manilacasino — specifically, to provide the gaming services you have registered to access.
• Legal Obligation. Processing is required to comply with obligations imposed by Philippine law, including PAGCOR regulations, KYC and AML obligations, and tax reporting requirements.
• Legitimate Interests. Processing for fraud prevention, security monitoring, and Platform analytics is conducted on the basis of manilacasino's legitimate interests, provided those interests are not overridden by your rights and freedoms.
• Consent. Processing for direct marketing communications and the use of non-essential cookies is conducted on the basis of your explicit consent, which you may withdraw at any time.

5. Data Sharing and Disclosure

manilacasino does not sell, rent, or trade your personal data. We share personal data only in the following circumstances and only to the extent necessary:

1. Payment Processors. Your financial data is shared with GCash, PayMaya, and partner banking institutions solely for the purpose of processing your transactions. These processors are bound by their own data protection obligations.
2. KYC & Identity Verification Providers. Identity document data is shared with our contracted KYC service providers to verify your identity and age. These providers are contractually prohibited from using your data for any purpose other than verification.
3. Game Providers. Certain technical and gameplay data (session identifiers, bet transactions) is shared with game content providers (e.g., PG Soft, Pragmatic Play, Jili) to enable game functionality and auditing.
4. Regulatory Authorities. manilacasino may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other Philippine government agencies where required by law or regulatory mandate.
5. Law Enforcement. In response to a valid legal order, court order, or law enforcement request, manilacasino may disclose relevant personal data as required by law. We will notify affected users unless prohibited from doing so.
6. Business Transfers. In the event of a merger, acquisition, or sale of all or substantially all of manilacasino's assets, your personal data may be transferred to the successor entity, subject to equivalent data protection obligations.

6. Cookies and Tracking Technologies

manilacasino uses cookies and similar technologies on the Platform. These are categorized as follows:

• Strictly Necessary Cookies. Required for the Platform to function. These include session cookies that maintain your logged-in state and security tokens. These cannot be disabled without rendering the Platform inoperable.
• Functional Cookies. Remember your preferences (language settings, game lobby view preferences) to improve your experience. These are enabled by default but may be disabled in your browser settings.
• Analytics Cookies. Used to collect aggregated, anonymized data about how users navigate the Platform. This helps manilacasino identify technical issues and improve usability. Analytics cookies require your consent.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent you from accessing certain Platform features, including the manilacasino login function.

7. Data Retention

manilacasino retains personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention schedules:

• Active Account Data: Retained for the duration of your account's active status plus a minimum period following account closure, as required by PAGCOR and AML regulations (typically five years from the date of the last transaction).
• KYC Document Data: Retained for the period required under the Anti-Money Laundering Act and PAGCOR regulations from the date of the last transaction on the account.
• Transaction Records: Retained for a minimum of five (5) years in accordance with Philippine financial record-keeping requirements.
• Support Communications: Retained for two (2) years from the date of closure of the relevant support ticket.
• Marketing Consent Records: Retained until you withdraw consent, plus a brief additional period for compliance audit purposes.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymized in a manner that prevents re-identification.

8. Security Measures

manilacasino implements the following technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and manilacasino servers.
• Encryption at rest for stored personal data and financial records.
• Role-based access controls limiting access to personal data to authorized personnel with a legitimate need.
• Multi-factor authentication for internal system access by manilacasino staff.
• Regular security assessments and vulnerability scanning of Platform infrastructure.
• Incident response procedures with defined breach notification timelines in compliance with National Privacy Commission requirements.

While manilacasino takes all reasonable measures to protect your data, no internet-based system is entirely immune to security risks. You are encouraged to use a strong, unique password for your manilacasino account and to enable two-factor authentication.

9. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by manilacasino:

1. Right to be Informed. The right to be informed of how your personal data is collected, used, and shared — addressed by this Privacy Policy.
2. Right of Access. The right to request a copy of the personal data manilacasino holds about you, the purposes for which it is processed, and the third parties with whom it has been shared.
3. Right to Rectification. The right to request correction of inaccurate or incomplete personal data in your account. Most registration data can be updated directly through your manilacasino account settings.
4. Right to Erasure. The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding retention obligations under Philippine law.
5. Right to Object. The right to object to the processing of your personal data for direct marketing purposes. You may withdraw marketing consent at any time.
6. Right to Data Portability. The right to receive a copy of your personal data in a structured, commonly used format where technically feasible.
7. Right to Lodge a Complaint. The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of the above rights, contact manilacasino's Data Protection Officer at: [email protected]. manilacasino will respond to verifiable data subject requests within thirty (30) days.

10. Children's Privacy and Age Restriction

The manilacasino Platform is strictly for adults aged 21 years and above. manilacasino does not knowingly collect personal data from individuals under the age of 21. If manilacasino becomes aware that personal data has been collected from a minor, that account will be suspended immediately, all data will be deleted, and any deposits will be returned to the original payment method pending verification. Parents and guardians who believe a minor may have accessed manilacasino are encouraged to contact support immediately.

11. Cross-Border Data Transfers

Some of manilacasino's service providers — including game content providers and KYC verification partners — may be located outside the Philippines. Where personal data is transferred outside the Philippines, manilacasino ensures that such transfers are conducted under appropriate safeguards, including contractual clauses that impose data protection obligations equivalent to those required under Philippine law. manilacasino will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without your knowledge and, where required, your consent.

12. Changes to This Privacy Policy

manilacasino may update this Privacy Policy periodically to reflect changes in our data processing practices, legal requirements, or Platform features. Where changes are material — particularly those affecting your rights or how your data is used — manilacasino will notify registered users via email or SMS and post a prominent notice on the Platform at least seven (7) days before the updated policy takes effect. The date of the most recent update is displayed at the top of this page. Continued use of the Platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.

13. Contact & Complaints

For questions, requests, or complaints regarding this Privacy Policy or manilacasino's data processing practices, please contact:

• Data Protection Officer: [email protected]
• Live Chat Support: Available 24/7 on the manilacasino website.

If you are not satisfied with manilacasino's response to a data-related complaint, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines. Information on how to file a complaint is available on the NPC's official government website.